If something
isn't right.
We want to hear about it and work to put it right.
How to complain
Email complaints@fortisapp.co.uk, call 0330 633 1232, or write to Complaints Team, Fortis Platform Ltd, Auraio, Shepherds Grn Rd, The Green, Shirley, Solihull B90 4DY.
You can complain verbally or in writing. There is no charge. Please provide your contact details, what happened and the outcome you are seeking; missing information will not prevent us from considering your complaint.
Our response
We aim to acknowledge your complaint within three working days. If it remains unresolved after four weeks, we provide an update. We aim to issue a final response within eight weeks.
If you remain dissatisfied
You may request a review by a Fortis director. Access to an independent dispute resolution scheme or the Financial Ombudsman Service depends on the complaint, the provider and the applicable jurisdiction; it does not automatically apply to Fortis’s own conduct. Our final response will explain the relevant escalation options.
Read our complaints policy (PDF)